FAQ
Welcome to the Elanvit Frequently Asked Questions page.
Below you’ll find answers to common questions about our products, shipping, orders, and customer support.
If you don’t see your question listed here, please contact us — our support team will be happy to assist you.
1. How long does delivery take?
Estimated delivery timeframes are as follows:
Handling time: 1–3 days (Monday - Sunday)
Transit time: 5–12 days (Monday - Sunday)
Estimated total delivery time: 6–15 business days
For full details, please review our Shipping Policy.
2. Do you offer free shipping?
Yes, we offer free shipping on orders delivered within Australia.
Additional information is available in our Shipping Policy.
3. Where is Elanvit based?
Elanvit operates as an online business based in UK, serving customers throughout Australia.
4. What should I do if my product arrives damaged or defective?
If your order arrives damaged or defective, please contact our support team as soon as possible.
Eligible items may be replaced at no additional cost when reported within 30 days.
More information is available in our Return Policy.
5. Can I cancel my order after placing it?
Yes, order cancellations may be requested within 24 hours of placing the order.
Please contact our customer support team promptly to request a cancellation.
6. What is your return policy?
We offer a clear and straightforward return process.
Full terms and conditions can be found in our Return Policy.
7. When will I receive my refund?
Once a returned item is received and inspected, refunds are typically processed within 7 days.
Refunds are issued to the original payment method.
For additional details, please refer to our Refund Policy.
8. Do your products come with a guarantee?
Yes, our products include a 30-day guarantee, subject to the terms outlined in our return policy.
Please review the details in our Return Policy.
9. How can I contact customer support?
You can contact us by visiting our Contact Us or by emailing info@elanvit.com.
10. Do you offer international shipping?
At this time, we ship orders only within Australia.
We may expand shipping destinations in the future.
11. Do you have a physical store?
No, Elanvit operates exclusively online.
12. Do you accept bulk or wholesale orders?
Yes, bulk orders may be available for businesses or organizations.
Please contact our support team for further assistance and details.
13. How do I exchange an item?
To request an exchange for a different size or product, please follow the instructions provided in our Return Policy.
14. How can I track my order?
Once your order is shipped, you can track its status through our Track Order Page.
You’ll need your order number and email address to view updates.
Contact Details
Store Name: Elanvit
Operated By: NERA COMPETITIONS LTD (Registered in the UK)
Business Address: 26 Bromstone Road, Broadstairs, CT10 2HJ, United Kingdom
Company number: 15986483
Warehouse Address: 16 St Neot Ave, Potts Point NSW 2011, Australia
Email: info@elanvit.com
Phone: +61485841269
Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT+10)
Response Time: We aim to reply within 1–2 days.